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Terms of use

Last updated: 10 October 2026 · Version TU-v1.1-web

DRAFT for practitioner review. This text is not approved yet.

These terms explain what SortMyCover does, what it does not do, and what we ask of you. Please read them with our privacy notice. By using this site or our WhatsApp, you agree to these terms.

1. Who we are

SortMyCover is a service of Lead Velocity (Pty) Ltd. We connect you with authorised financial services providers. We do not give financial advice, compare products or quote premiums.

Lead Velocity (Pty) Ltd, registration number 2025/637858/07, 210 Amarand Avenue, Pegasus Building 1, Menlyn Maine, Pretoria 0184. We are not a financial services provider.

2. What we do

  • We ask you two short questions (an age band and a budget band), then your first name and mobile number.
  • If it suits you, and you agree, we pass your details to one adviser. The adviser is named when you agree, or in our first WhatsApp to you. That message shows their name, practice and FSP number.
  • We book your call and send you reminders on WhatsApp.

The call is with that adviser. It is about 30 minutes, booked for a time you pick. The call costs you nothing.

3. What we do not do

  • We do not give financial advice.
  • We do not compare products, quote premiums or sell policies.
  • Our WhatsApp assistant uses AI. It can answer questions about the call and help you book. It never gives advice. Type “person” at any time to reach a human.
  • What you read on this site is general information. It is not advice. Only a licensed adviser can tell you what fits you.

4. The call costs you nothing, and you do not have to buy

You pay us nothing. You do not have to buy anything, on the call or after it.

Advisers pay SortMyCover a fee for the service. The fee does not depend on whether you buy anything. SortMyCover takes no commission and no share of any premium. See how we make money.

5. Your adviser

Your adviser is an authorised financial services provider. They run their own business. They are not our employee or agent. They are responsible for any advice they give you and any product they offer. They must give you their own disclosures on the call.

6. You can stop at any time

  • Reply STOP to any WhatsApp, or email hello@sortmycover.co.za with the word STOP. We stop at once and tell the adviser.
  • You can cancel or move your call at any time. Use the buttons in our WhatsApp, or reply to us.
  • You can also register with the National Consumer Commission opt-out registry. Its enforcement and bulk effect start between December 2026 and May 2027. Once it applies to us, we will check our records against it and a registered block will win, even if you agreed before.

7. Your details

Our privacy notice explains how we collect, use, share and keep your details, and your rights.

8. What we ask of you

  • You must be 18 or older.
  • Give true details, and only your own number. Do not enter someone else’s details.
  • Do not misuse this site or our WhatsApp. For example, do not send spam or harmful files, or try to get into our systems.

If you do not, we may close your enquiry and not pass on your details.

9. Information and links

We try to keep this site correct and up to date. Examples on this site are general. They are not quotes, and they do not promise any result. We are not responsible for other websites we link to.

10. Our responsibility

We are responsible for running our own service with care. We are not responsible for advice an adviser gives you, or for a product you choose. Nothing in these terms takes away your rights under the Consumer Protection Act or the Protection of Personal Information Act (POPIA).

11. Complaints and contact

Email hello@sortmycover.co.za, or send COMPLAINT on our WhatsApp. We reply within 48 hours. See also complaints.

Complaints about an adviser’s advice go to the adviser’s own complaints process. If it is not solved, you can go to the FAIS Ombud.

For questions about your details, contact our Information Officer.

Information Officer: Jonathan West
Deputy Information Officer: Kgomotso Pule
Email: hello@sortmycover.co.za
Phone: +27 10 976 5618
Postal address: 210 Amarand Avenue, Pegasus Building 1, Menlyn Maine, Pretoria 0184

You can also complain to the Information Regulator: inforegulator.org.za, complaints.IR@inforegulator.org.za.

12. Law and changes

South African law applies to these terms. If we change them, we change the date at the top. For big changes, we also say so on our page. We keep a copy of each version, so we know which terms applied when you used our service.