Complaints

If something went wrong, tell us. A person will reply within 48 hours.

1. Tell SortMyCover

Email hello@sortmycover.co.za, message us on Facebook Messenger, or send the word COMPLAINT on WhatsApp in any SortMyCover chat. Include your name, the number you used and a short note on what happened. We log every complaint, reply within 48 hours and tell you what we will do.

2. If it is not solved

• About SortMyCover and consumer protection: the National Consumer Commission.
• About your personal information: the Information Regulator, complaints.IR@inforegulator.org.za.
• About an advertisement: the Advertising Regulatory Board.

Complaints about the adviser

A complaint about an adviser’s advice or product goes to the adviser’s own firm first, then to the FAIS Ombud. The FAIS Ombud is the route for the adviser, not for SortMyCover. See how to complain for the full order.