Complaints
If something went wrong, tell us. A person will reply within 48 hours.
How to complain
- Send a message to SortMyCover on Facebook Messenger.
- Or send the word COMPLAINT on WhatsApp in any SortMyCover chat.
What to include
Your name, the number you used, and a short note on what happened.
What happens next
We log every complaint, reply within 48 hours and tell you what we will do. Complaints about an adviser's advice or products can also go to that adviser's firm and to the regulator.
Talk to an adviser
A free 30-minute call, booked for a time that suits. No obligation.